Shipping policy
Last updated: November 12, 2026
This Shipping Policy applies to purchases made through lekelzino.shop.
Processing Time
Orders are normally prepared for shipment within 2–3 business days after payment authorization.
Business days exclude weekends and public holidays. High order volume, inventory verification or exceptional circumstances may occasionally require additional processing time.
Estimated Delivery
After dispatch, estimated delivery is:
20–45 calendar days
This timeframe is an estimate rather than a guaranteed arrival date. Transit may be affected by the destination, customs review, carrier disruptions, weather or public holidays.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 receive free standard shipping.
- Any shipping fee for an order that does not qualify will be shown before payment.
- Discounts may affect the subtotal used to determine free-shipping eligibility.
Taxes and Customs Charges
Customers are not responsible for undisclosed customs duties, import taxes or carrier handling fees.
If an unexpected charge is requested for an eligible shipment, contact us before paying whenever possible. Retain any invoice or receipt for review.
Address Accuracy
Customers must provide a complete and accurate shipping address. Contact us immediately if you discover an error.
We will attempt to update the address, but changes may not be possible once fulfillment begins.
Tracking Information
To request your tracking number, email lucastephher86@outlook.com and include your order number.
Tracking activity may take several days to appear, especially when a parcel is transferred between carriers.
Separate Shipments
Products from the same order may arrive in separate packages. You will not be charged an additional fee solely because an order was divided into multiple shipments.
Delayed Orders
If the estimated delivery period has passed, contact us with your order number. We will check the tracking record and request a carrier investigation where appropriate.
Lost Packages
If the carrier confirms that a package is lost, email lucastephher86@outlook.com.
After verification, we will arrange a replacement at no additional product or shipping cost. If replacement is unavailable, we may issue a refund.
Delivered but Missing Packages
If tracking shows delivery but you cannot locate the parcel:
- Check the mailbox, entrance and safe delivery areas;
- Ask household members, neighbors or building staff;
- Allow up to two business days for a possible early carrier scan;
- Contact the carrier;
- Notify us if the package remains missing.
We will provide reasonable assistance based on available evidence.
Damaged Shipments
Photograph the product, packaging and shipping label. Keep all materials and contact us promptly.
Shipping Contact
lekelzino
Operated by LIEN HONG LLC
4455 Stanbridge Ave, Long Beach, CA
Email: lucastephher86@outlook.com