Refund policy
Last updated: November 12, 2026
This policy applies to purchases made from lekelzino through lekelzino.shop.
30-Day Free Returns
You may request an eligible return within 30 days after delivery.
To qualify, the product must generally:
- Be unused, unworn and in substantially original condition;
- Include its original packaging, accessories and documentation;
- Be free from damage caused after delivery;
- Be accompanied by an order number or other proof of purchase.
All returns require authorization. Products sent without return instructions may be refused or delayed.
How to Request a Return
Email lucastephher86@outlook.com with:
- Your full name;
- Order number;
- Product you want to return;
- Reason for the request;
- Photographs if the product is damaged, defective or incorrect.
If the return is approved, we will provide the correct return address and instructions.
Free Return Shipping
Eligible returns include free return shipping. Depending on your location, we will issue a prepaid label or provide another approved return arrangement.
No restocking fee is charged for an eligible return.
Damaged, Defective or Incorrect Products
Inspect your order promptly after delivery. If a product is damaged, defective, incomplete or different from the product ordered, contact us as soon as reasonably possible.
Keep the product, packaging and shipping label. We may request photographs or other reasonable evidence. After verification, we will provide an appropriate remedy, which may include a free replacement or refund.
Return Exceptions
Unless required by law or the product arrived defective or incorrect, the following products may not be eligible for return:
- Personalized or custom-made products;
- Perishable goods;
- Opened hygiene, cosmetic or personal-care products;
- Gift cards;
- Digital or downloadable goods;
- Products clearly marked final sale before checkout.
These exceptions do not limit mandatory consumer rights.
Refunds
Once the returned product reaches the designated return facility, we will inspect it and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Funds normally appear in your account within 3–7 business days after processing. Your bank or payment provider may require additional posting time.
Exchanges
Contact us to request a replacement for a damaged, defective or incorrect product. For a different size, color or product, we may ask you to return the original item and submit a new order.
Cancellations
Contact us promptly to request cancellation. We will try to stop the order, but cancellation cannot be guaranteed after processing or shipment begins.
Shipping Fees and Taxes
Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.
Customers are not responsible for undisclosed import duties, customs fees or delivery-related taxes. If an eligible shipment generates such a charge, lekelzino will handle or reimburse it after reviewing reasonable documentation.
Contact
lekelzino
Operated by LIEN HONG LLC
4455 Stanbridge Ave, Long Beach, CA
Email: lucastephher86@outlook.com
Website: lekelzino.shop